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Customer Service · Sales · Engineering

How can we help?

CasterHQ is built for procurement teams, engineers, and MRO buyers. Pick the path that matches your need below — we route every inquiry to the right department for the fastest, most accurate response.

Mon–Fri · 8am–5pm CST
·
4-Hour Response on Quotes
·
Mansfield, TX
844-439-4335
Pick Your Path
Sales · Pricing · Quote
Request a Quote
Get pricing, lead time, freight, and Net 30 terms. Engineer reviews every spec within 4 business hours.
Submit RFQ →
Customer Service
Order Status & Help
Order tracking, shipping updates, account questions, login help. Reach customer service directly.
info@casterhq.com →
Returns & Warranty
RMA & Claims
Start a return, file a warranty claim, or report a damaged shipment. Include order number for fastest turnaround.
info@casterhq.com →
Engineering · Spec Help
Application Engineer
Need help spec'ing the right caster? Talk to an application engineer about load, mount, brake, or custom builds.
Call 844-439-4335 →
Accounts Payable
Invoices & Net 30
Invoice copies, statements, payment status, W-9 forms, vendor onboarding, and Net 30 application questions.
accounting@casterhq.com →
OEM · Distribution · Wholesale
Volume & Recurring Orders
Blanket orders, drop-ship programs, OEM build supply, distributor pricing, branded packaging.
Bulk pricing program →
Visit · Ship · Mail
CasterHQ
6850 Exchange Dr
Mansfield, TX 76063
United States
Phone
Hours
Mon–Fri · 8am–5pm CST
Closed: Sat, Sun, federal holidays

General Inquiry

Not sure who to reach? Send us a note and we'll route it to the right team within 1 business day. For pricing or quotes, use the Request a Quote form — faster turnaround.

Trusted by 50,000+ Businesses
ISO 9001:2015 FacilityCertified quality management system — documented processes, traceability, corrective action.
Application Engineers On Staff15+ years average experience. Real spec advice, not order-taking.
Same-Day Ship from Texas94% of in-stock orders placed by 3pm CST ship same business day.
Net 30 AvailableApproved Net 30 terms for qualified businesses. Apply via Request a Quote.
Response SLA: 1 business day for general inquiries · 4 business hours for quotes · CasterHQ Customer Service Team

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