Easy Return Process
Designed for MROs, OEMs, and procurement teams. Clear rules, fast decisions, no ambiguity.
Return overview
- Returns require prior authorization.
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30-day return window from delivery (U.S. orders only).
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25% restocking fee applies to approved returns.
- All items must be new, unused, and resalable.
- Shipping costs are not refundable.
Return eligibility
- Returns or exchanges must be requested within 30 calendar days of delivery.
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U.S. returns only. International orders (Canada & Mexico) are final sale.
- Items must be brand new, unused, uninstalled, and unaltered.
- All original packaging, hardware, and components must be included.
- Installed, used, or damaged items are not eligible for return.
- Unless otherwise stated on the product page, the standard 30-day policy applies.
Restocking fees & cancellations
All approved returns are subject to a 25% restocking fee, calculated on the product total only (shipping is never included).
- Customers are responsible for all return shipping costs.
- Orders canceled after entering fulfillment or assembly incur the same 25% restocking fee.
- Refunds are issued only after inspection and approval of returned items.
Damaged, defective, or incorrect items
- Report damaged or incorrect shipments within 48 hours of delivery.
- Photos are required for all damage or discrepancy claims.
- Items shipped incorrectly by CasterHQ may qualify for replacement or store credit after inspection.
- Defective items are reviewed case-by-case to confirm proper application and usage.
Return authorization required
You must contact us before returning any item. Unauthorized returns may be rejected and are not eligible for a refund.
Return assistance
Email: info@casterhq.com
Phone: 844-439-4335
Return address:
CasterHQ
6850 Exchange Drive
Mansfield, TX 76063
