Customer Service
/Order Status & Help
Order tracking, shipping updates, account questions, login help. Reach customer service directly.
info@casterhq.com →
Specialty Casters
Gate Casters
BBQ Pit & Smoker Casters
Keyed Drive Wheels
Drywall Cart Casters
Skid Wheels & Casters for RVs
Leveling Casters
Shopping Cart Wheels & Casters
Band Equipment Casters & Wheels
Low Profile Casters
Cart Wheels & Casters
Toolbox Caster Sets
Bakery & High Temperature Casters
Kitchen Prep Table Caster Sets
Wire Shelving Casters
Silent Glide Casters
Customer Service · Sales · Engineering
CasterHQ is built for procurement teams, engineers, and MRO buyers. Pick the path that matches your need below. We route every inquiry to the right department for the fastest, most accurate response.
Mon–Fri · 8am–5pm CST · 4-Hour Response on Quotes · Mansfield, TX
CASTERHQ
6850 Exchange Dr · Mansfield, TX 76063 · United States
Pick Your Path
Sales · Pricing · Quote
Get pricing, lead time, freight, and Net 30 terms. Engineer reviews every spec within 4 business hours.
Submit RFQ →Customer Service
Order tracking, shipping updates, account questions, login help. Reach customer service directly.
info@casterhq.com →Returns & Warranty
Start a return, file a warranty claim, or report a damaged shipment. Include order number for fastest turnaround.
info@casterhq.com →Engineering · Spec Help
Need help spec'ing the right caster? Talk to an application engineer about load, mount, brake, or custom builds.
Call 844-439-4335 →Accounts Payable
Invoice copies, statements, payment status, W-9 forms, vendor onboarding, and Net 30 application questions.
accounting@casterhq.com →OEM · Distribution · Wholesale
Blanket orders, drop-ship programs, OEM build supply, distributor pricing, branded packaging.
Bulk pricing program →General Inquiry
Send us a note and we'll route it to the right team within 1 business day. For pricing or quotes, use the Request a Quote form for faster turnaround.
Common Questions · Try These First
Same-day ship cutoff, freight options, transit times
RMA process, restocking fees, custom-build exceptions
N-1 method · safety factor · sizing tool
Match wheel material to your floor + load + use case
STEP, IGES, PDF spec sheets, requested directly
Calculators, guides, spec references
Trusted by 50,000+ Businesses
Certified quality management system with documented processes, traceability, corrective action.
15+ years average experience. Real spec advice, not order-taking.
94% of in-stock orders placed by 3pm CST ship same business day.
Approved Net 30 terms for qualified businesses. Apply via Request a Quote.
Response SLA: 1 business day for general inquiries · 4 business hours for quotes · CasterHQ Customer Service Team
Free facility inspection. HCAHPS-defensible decibel documentation. ANSI/AAMI HE75 push-force reduction. Net 30. Coupa, PaymentWorks, Vendormate ready. Approved vendor for Texas Health Resources.