Partner onboarding · how we work

OEM & Partner Working Guide.

How we work with OEMs, distributors, and procurement teams — what to expect from first inquiry through long-term supply. Built for buyers who want clarity before commitment.

Start an Inquiry →Call 844-439-4335

✓ ISO 9001:2015 facility

✓ 4-hour spec response

✓ Engineers, not order takers

✓ Net 30 · Buy American · ITAR

Years in Caster Industry

15+

Avg engineer experience

Active Partners

405+

OEMs + resellers combined

Spec Response SLA

4 hr

Engineer-reviewed

First Order to Ship

~6 wk

For new OEM accounts

Pick Your Path

Three Partner Programs

Pick the program that matches how you buy — one-time projects, recurring volume, or reselling to your customers.

320+ OEMs

OEM Solutions

For manufacturers integrating casters into finished products. Custom builds, CAD on demand, blanket POs, drop-ship, Net 30. 100-unit minimum custom · 3-4 week lead.

Custom plate, durometer, branded tread color
FDA, stainless, high-temp formulations
Drop-ship to multiple production sites
Quarterly cost-down review on blanket POs

View OEM Solutions →

5 volume tiers

Bulk & Contract Pricing

For procurement teams with recurring caster volume. Auto-tiered pricing at 25, 100, 500, 1,000, 5,000+ unit thresholds. Blanket POs with quarterly releases.

Volume tier discounts auto-applied
Multi-year contract pricing locked
Multi-site drop-ship at no premium
Net 30 standard, Net 45 above $250K

See Volume Tiers →

85+ resellers

Distributor & Reseller

For industrial distributors and MRO suppliers reselling to your customers. 4-tier wholesale pricing, drop-ship fulfillment, dedicated account manager.

Wholesale tier pricing ($25K+ annual)
Drop-ship blind-invoice fulfillment
Catalog assets, CAD, datasheets
MAP pricing protection

Reseller Program →

5-Step Partner Onboarding

From First Inquiry to First Shipment

Most new partners go from initial spec submission to first production shipment in 4-6 weeks. Here’s the process — same for OEM, bulk, or reseller.

Submit Initial Spec

Application, volume, timeline, certifications captured via RFQ form or call.

Same day

Engineer Spec Review

Application engineer validates load, mount, material, brake. Returns spec sheet + flagged risks.

4 business hours

Sample & Approval

Free samples for evaluation on orders 500+. First-article inspection on custom builds.

5-7 days

PO + Onboarding

PO accepted. Net 30 set up if approved. Production starts. Account manager assigned for ongoing supply.

Per build schedule

Delivery & Reorder

Same-day ship from Texas (in-stock SKUs) · drop-ship to multiple sites · dedicated CSR for reorders.

Same day · in-stock

What We Ask of Partners

Mutual expectations make the relationship work long-term — here’s what we ask in return for the SLA, pricing, and engineering support above.

Honest spec at the startTell us actual application, load, environment. We can’t spec well from incomplete info.

Realistic timelinesCustom builds need 3-4 weeks. Branded packaging 5-6 weeks. Plan accordingly.

Forecast volumeBlanket PO accuracy lets us reserve materials and lock pricing. Quarterly reforecasts welcome.

Pay invoices on termsNet 30 means Net 30. Late payments restrict tier upgrades and can pause shipments.

MAP compliance (resellers)Don’t advertise below MAP. Quote B2B-RFQ pricing privately, never publicly.

Feedback loopsService issues, quality concerns, or roadmap input — tell us directly so we can fix or improve.

Compliance & Certifications

What We’re Certified For

ISO 9001:2015

Documented quality management system. Annual recertification audits. Traceable corrective action process.

FDA / USDA Compliant

FDA-compliant polyurethane formulations available across product lines for food contact applications.

RoHS Materials

RoHS-compliant materials standard across most product lines. Compliance documentation provided on request.

Buy American

Domestic-origin manufacturing available across most product lines for federal procurement compliance.

ITAR (in process)

ITAR registration in process for defense applications. Contact engineering for specific compliance status.

Tax-Exempt Pricing

Tax-exempt pricing for qualified resellers, distributors, and federal/state buyers with valid documentation.

Partner FAQ

Common Partner Questions

How do I know which partner program fits my business?

If you’re a manufacturer integrating casters into a finished product (custom builds, OEM specs, branded packaging), use OEM Solutions. If you’re an end-customer with recurring caster volume but no custom requirements, use Bulk Pricing. If you’re a distributor or reseller selling our products to your B2B customers, use the Reseller Program. Mixed scenarios are common — talk to an engineer to scope.

What’s the difference between your sales engineer and a typical sales rep?

Our application engineers have 15+ years of caster industry experience. They review every spec for load math (N-1 method + dynamic safety factor), wheel material vs floor compatibility, mount pattern fit, and brake-type appropriateness before quoting. They’ll flag risks proactively (wrong durometer for tow speed, wrong bearing for cyclic load) before you commit. Standard sales reps take orders — ours validate specs.

Can I get sample casters before committing?

Yes — free samples for evaluation on orders of 500+ units. Samples ship within 5-7 days of approval. Custom-build samples include first-article inspection report. Return freight prepaid by us; keep them or use them in production.

Do you support federal / government procurement?

Yes — federal procurement-friendly. Buy American documentation, GSA-eligible product lines, ITAR registration in process for defense, NAICS codes available, SAM.gov registered. Tax-exempt pricing for qualified federal/state buyers.

What payment terms do you offer partners?

Net 30 standard for qualified accounts (3-5 day credit approval). Net 45 for accounts above $250K annual run rate. Tax-exempt pricing for resellers/distributors with valid resale certificate. ACH and wire preferred above $10K invoices. Prepaid orders accept ACH, wire, and credit card.

Who is my main point of contact?

Initially: customer service team handles inbound RFQs, an application engineer handles spec review, and you’ll be assigned a dedicated account manager once you cross approval thresholds (Tier 2+ for resellers, blanket PO for OEM, $100K+ annual for bulk). Single point of contact for all pricing, scheduling, escalations, and quarterly reviews.

Ready to Start?

Pick the program that fits, then submit your spec or call us. Engineer review within 4 business hours.

OEM Solutions Bulk Pricing Reseller Program Call 844-439-4335

BHP: 1-3/4″ × 2-7/8″, slotted to 3″

BHP: 1-3/4″ × 2-15/16″ slotted to 2-3/8″ × 3-3/8″

BHP: 2-5/8” X 3-5/8” (Slotted to 3” x 3”)

BHP: 2-7/16" x 4-15/16" slotted to 3-3/8" x 5-1/4"

(3″ Wide Casters), Industry-Standard

BHP: 3-3/8" x 5-1/4" slotted to 4-1/8" x 6-1/8"

BHP: 4-1/8" x 6" slotted to 4-1/2" x 6-1/8"

View All • 21 Plate Sizes

Plate Casters

Stem Casters

Stainless Casters

Ergonomic Casters

Leveling Casters

OEM & Partner Guidance

OEM & Partner Working Guide.

Three Partner Programs

OEM Solutions

Bulk & Contract Pricing

Distributor & Reseller

From First Inquiry to First Shipment

What We Ask of Partners

What We’re Certified For

Common Partner Questions

Ready to Start?

BHP: 1-3/4″ × 2-7/8″, slotted to 3″

BHP: 1-3/4″ × 2-15/16″ slotted to 2-3/8″ × 3-3/8″

BHP: 2-5/8” X 3-5/8” (Slotted to 3” x 3”)

BHP: 2-7/16" x 4-15/16" slotted to 3-3/8" x 5-1/4"

(3″ Wide Casters), Industry-Standard

BHP: 3-3/8" x 5-1/4" slotted to 4-1/8" x 6-1/8"

BHP: 4-1/8" x 6" slotted to 4-1/2" x 6-1/8"

View All • 21 Plate Sizes

Plate Casters

Stem Casters

Stainless Casters

Ergonomic Casters

Leveling Casters

OEM & Partner Guidance

OEM & Partner Working Guide.

Three Partner Programs

OEM Solutions

Bulk & Contract Pricing

Distributor & Reseller

From First Inquiry to First Shipment

What We Ask of Partners

What We’re Certified For

Common Partner Questions

Ready to Start?

Search