Certified Where It Matters | Exceeds ICWM Standards • ANSI Tested • NSF Certified • RoHS Compliant

The Most Trusted Source for Industrial Casters | 100,000+ Orders Fulfilled for OEMs & MRO Teams

Products Manufactured in ISO 9001:2015-Certified Facilities | Trusted by OEMs & MRO Teams

In Stock. Ready to Ship. Trusted by Industry Pros.

Caster Specialists Ready to Help | Get Fast Guidance for OEM & MRO Applications

Guaranteed Lowest Pricing on Bulk Orders | Automatic Discounts Applied Instantly at Checkout

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Ordering & Program FAQs

Quick answers for ordering, bulk pricing, OEM programs, reseller partnerships, fulfillment, and account setup. Anyone can order online, and automatic bulk discounts are shown on eligible product pages and applied at checkout.

Quick Links
Fast Answers
Policy Essentials
Lead Times & Stock Stock status varies by product line. Many items are stocked for fast fulfillment; larger or specialized orders may require additional lead time.
Expedited Shipping Expedited options may be available for stocked items depending on order size and destination.
Returns / RMA Basics Returns are handled via an RMA process. Eligibility depends on item condition and program terms.
Damages & Claims Inspect shipments on arrival. Report shipping damage promptly so we can assist with next steps.
Tax Exempt Tax exemption may be supported for qualifying accounts with valid documentation.
POs / Net Terms Purchase orders and terms may be available for approved business accounts and contract programs based on account history and requirements.
Search tips for faster ordering +

Use search terms like part numbers, wheel diameter, top plate size, stem type, bearing type, and load rating.

  • Example: “5 inch polyurethane caster 1200 lb”
  • Example: “top plate 4 x 4-1/2”
  • Example: “3/4" stem grip ring”

General Ordering & Accounts

Do I need an account to place an order? +

An account is recommended for tracking orders, accessing business pricing, and managing repeat purchases. Some items can be purchased without an account, but B2B pricing and programs require registration.

Do you sell to businesses only? +

CasterHQ serves both businesses and individual buyers. Anyone may place orders directly through our website, with automatic bulk discounts applied at checkout and visible on eligible product pages.

We primarily support business, institutional, and industrial customers, and offer enhanced pricing through OEM programs, volume commitments, and reseller partnerships for qualified accounts. Customers with consistent or high annual usage are encouraged to contact us to establish long-term, program-based pricing beyond standard online discounts.

Can I place purchase orders (POs)? +

Purchase orders are accepted for approved business accounts and contract pricing programs. Approval depends on account history, requirements, and order volume.

Are minimum order quantities required? +

Many stocked items do not have minimum order quantities. OEM programs, bulk pricing, and private label options may require minimums based on program structure and volume commitments.

Bulk & Contract Pricing

How does bulk or contract pricing work? +

Programs are structured around repeat demand, forecasted volume, and product mix. Pricing is customized per account rather than published publicly.

What qualifies for bulk pricing? +

Qualification is based on annual volume, order frequency, SKU consistency, and procurement requirements. One-time large orders may not qualify for contract pricing.

Can pricing be locked in for a period of time? +

Yes. Approved programs may include fixed pricing for defined terms based on volume commitments and supply agreements.

OEM Solutions

Do you support OEM or equipment integration? +

Yes. CasterHQ supports OEMs integrating casters into finished products or equipment through structured supply programs.

Can you provide CAD files and technical data? +

CAD files, drawings, and technical specifications are available for many products. Additional files may be provided for qualified OEM projects.

Distributor & Reseller Program

Who qualifies for the reseller program? +

The program is designed for distributors, integrators, MRO suppliers, and qualified B2B e-commerce resellers serving business customers.

Do you support drop shipping? +

Drop ship fulfillment is available for approved reseller accounts. Blind drop shipping with branded packing slips may be supported based on program structure.

Do you offer private or white label programs? +

Private and white label options may be available for qualified reseller partners based on annual volume commitments and repeat purchasing programs.

Still need help?

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