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How Industrial Buying Behavior Changed After 2020

Jordan Wilson, President & Owner of CasterHQ
Jordan Wilson
President & Owner, CasterHQ
15+ years in industrial casters & wheels (OEM, facilities, MRO)
How industrial buying behavior changed after 2020 and why component risk has increased.

Overview

Industrial buying behavior changed significantly after 2020. Speed and availability became higher priorities than verification and documentation.

This shift increased risk for components that affect safety, uptime, and liability. Casters are a common example.

What Changed After 2020

  • Explosion of new suppliers and private-label products
  • Marketplace-driven purchasing decisions
  • Reduced visibility into manufacturing origin
  • Increased pressure for same-day or next-day shipping

New Risks Buyers Face

  • Unverified load ratings and testing claims
  • Unknown material composition
  • Inconsistent quality between production runs
  • Limited accountability after failure

Faster purchasing does not reduce responsibility when a component fails.

Industrial Buying Before and After 2020

Factor Before 2020 After 2020
Supplier verification High Inconsistent
Inventory planning Forecast driven Reaction driven
Component traceability Documented Often unclear
Risk exposure Lower Higher

How Buyers Should Adapt

  1. Reintroduce supplier verification
  2. Standardize approved components
  3. Validate certifications and testing
  4. Work with specialized suppliers

These trends are discussed further in the 2026 Industrial Forecast.

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